Refund policy
Spark Story offers a simple 3-step return process for our customers. Once your return is approved and processed, you will receive a coupon code equal to the value of the returned product, which can be used for future purchases.
1. Inform Us
To initiate a return, please email us at sparkstory187@gmail.com within 48 hours of receiving your order. Include the product name along with images of the item. After reviewing your request, we will confirm whether the return is approved and guide you to the next step.
2. Return the Product
After receiving approval for your return request, you must ship the item(s) back to us within 5 days of the approval date. Please ensure that the product is returned in its original, unused condition, along with all original packaging, safely packed inside the box or packaging received.
- Return shipping costs must be covered by the customer.
- Refund coupon codes cannot be issued for products that are damaged, used, or returned without original packaging.
- We recommend using a trusted courier service and sharing the shipment tracking details with us after dispatch.
3. Refund Process
The refund procedure begins once we receive the returned package. We will notify you within 24–48 hours of receiving your return. After a quality inspection, the eligible refund amount will be determined according to our Refund Policy, and the corresponding coupon code will be issued.
Refund will be credited within 5-6 days to the original source of payment method
Replacement or exchanged products will be delivered within 3-4 days.
Important Note:
If you receive an incorrect item, missing product, defective item, or a package damaged during transit, you must provide a complete, unedited unboxing video showing the package from opening to the end, with all labels clearly visible. This serves as evidence for the shipping partner and helps us review the issue accurately.
To request a replacement, please email sparkstory187@gmail.com with details of the issue and attach the unboxing video within 24 hours of delivery. Requests submitted after this period may not qualify for support.